Generally speaking, we like to start setting up approximately two days before your event (depending on our availability). Therefore if your event is on a Saturday, we would come and install the marquee on Thursday so that all of the finishing touches can be made on Friday. We then return the following Monday or Tuesday to pull the marquee down, again depending on availability.

A large sized structure, suitable for around 100 guests, generally takes about six hours to install. Smaller structures are more around four hours so you still need to allow lots of time. Furniture placement, hanging lights and building dance floors takes additional time so sometimes it may take us two days to complete the installation

Absolutely not, all of the planning is done prior to the event so our very talented staff know exactly what they are doing. We need you there to confirm the location and layout of things for approximately half an hour and then you can go on about getting ready for the event.

We need you to ensure that the site is clear and ready for us to arrive and that there is clear vehicle access to the site. You need to locate and mark any underground surfaces to ensure that nothing is disturbed when the pegs are rammed 900mm into the ground. If you are not having a floor in the marquee, ground preparation is the key! You want to close off the area to farm animals and give it a weekly mowing and fertiliser program for at least six months before the big day. Do not conduct any major earthworks or excavations on the site within six months or the marquee could end up very muddy on the day.

Any items that have been hired by Over the Top Events are to be packed up by our qualified staff. All we ask you to do is ensure that all rubbish has been removed, that the glasses have been packed back into their correct boxes, and that all items in the space that are not ours have been removed.

No, particular cleaning products are damaging for some of our items so we prefer that you leave all of the cleaning to us. We would like you to wipe or rinse any food products using warm water, and we will clean and sanitise everything correctly back at our warehouse

Well it wouldn’t be a great party if you didn’t. We understand that things get broken and damaged during events, which is why a damage waiver is built into your administration fee. Should excessive damages occur due to negligence, you will be charged at full replacement cost but if it is a few items within the damage waiver it’s not a problem.

That is more than okay, we touch base 7 days prior to your event to finalise numbers and discuss if any other items need to be added before we issue the final invoice. You just cannot reduce the total spend by more than 20% at this last stage

The balance is due 7 days prior to your event, our trucks do not get loaded in preparation for your event unless the final balance has been paid.

Our deposit is what we call a non-refundable booking fee. Therefore no we cannot refund the money that has been paid towards the event, as we have secured the stock for your date, declined other bookings to ensure our availability for you, as well as having already completed hours of administration work attached to the event.

It takes a lot of time to prepare the equipment and load the trucks for each event, so usually everything is already packed and ready to go two days before the event. We will try our best to accommodate your request, however we do prefer to have a firm weather contingency plan in place that can be activated with a 7 day forecast, before the final invoice is issued. Also once the items have been loaded, you will need to pay the full amount, so it is better to make the decision in advance.

Sadly once we get to this stage there is not a lot we can do to help. You can open all of the walls to allow airflow into the marquee but as long as the sun is shining, heat will radiate into the marquee. We do not recommend clear roof structures in weather above 25 degrees for this reason but by all means book one in, and we can change it to a white roof once we make the 7 day final decisions.

Our marquee fabric is made from PVC, therefore it can melt if heaters or sparks from fires are too close to the fabric. There are a number of companies who specialise in heating and cooling for temporary structures, we highly recommend you talk to the professionals at Cool Breeze to ensure that your heating and cooling requirements are adequately and safely met. Fires are not permitted within 10m of a marquee.

We offer warehouse tours as part of all of our wedding packages, and they can be booked separately. We highly recommend that you come in for a warehouse tour to see our items in person before your event to avoid this happening. Should you chose not to inspect the items prior, and you don’t like them when they arrive, you will be charged a substantial variation fee for us to substitute the items.

We highly recommend that you take us up on one of our full wedding packages, or pay for us to do a site inspection to avoid this occurrence. Should you decide not to employ us for these services and you change your mind on the day, you will be charged a substantial variation fee for us to fix the problem.

A tennis court seems like the perfect place for a marquee to be set up as it is a flat level surface, there are however some complications. A marquee will need to be concrete weighted to secure the structure to the ground, and those concrete weights are very heavy, therefore forklift access to the tennis court must be available. This may been removing a section of the perimeter fencing for us to get in and out.

Our marquees are structurally engineered to withstand challenging weather conditions, however if the wind speed gets up to 80km per hour the structure should be evacuated and all openings should be secured.

If you are hosting a private event on private property then you do not require a permit. If you are hosting a public event that is being held in a public area such as a park or recreation reserve, or if you are charging an entry fee into your event then yes, you do need to consult with your local council for a Place of Public Entertainment Permit and any structures over 100m2 must be signed off on by a licenced building practitioner. We can assist you with this process but you can find more information about it here.

No it does not, all of our flooring options are at an additional cost.

Not particularly, but there are rules and regulations that you must adhere to. you can find information about the Bass Coast Shire’s rules and regulations here BCSC Foreshore weddings and functions . Some of the beaches on Phillip Island however are managed by the Phillip Island Nature Park, so you will need to seek permission from them to use the area.

Arbors are a structure that need to be installed and dismantled by our professional staff. They do not just fit in the back of a car and they are often required to be installed under strict time restraints, in challenging weather conditions and on weekends. Therefore unfortunately for this particular item, it can only be supplied if you hire the full package.